We are in the process of upgrading our main invoicing system to better serve you as a customer. If you experience any issues with your invoices, please log into your ePortal and use the “Account Request” feature. If you need first time access to your ePortal, please email portal-access@awcok.com with your service address, account name, and contact phone number, and we will issue an invitation.
🚨 Service Update – Saturday Clean-Up Efforts 🚨
We appreciate your patience as we continue working through this challenging week. Our crews are doing everything possible to catch up, and we want to provide an update:
• Residential Cleanup: We will be running additional routes on Saturday to service any missed customers. If your cart has not yet been collected, please leave it curbside, and we will do our best to service it.
• Commercial Cleanup: All commercial routes will also be running on Saturday as we work to get caught up.
If your residential service is still missed—whether due to road conditions or another factor—please set your cart out on your regular service day next week, including any extra bags outside the cart. We will collect everything at no additional charge.
Thank you for your patience and support. We know this has been a chaotic and difficult week, and we truly appreciate your understanding as we work to get everything back on track.
