We would love to hear from you! You can submit feedback any time through the contact page on our website.
You can also call our customer service team at (918) 582-1147 for residential customers or (918) 446-0023 for commercial customers.
Winter Weather Service Update – Monday, January 26, 2026
Due to winter weather, American Waste Control will adjust operations to prioritize safety.
- Office Closed: Monday, January 26 (planning to reopen Tuesday, January 27)
- Residential Service: Delayed one service day and will run through Saturday
- Monday → Tuesday
- Tuesday → Wednesday
- Wednesday → Thursday
- Thursday → Friday
- Friday → Saturday
Please leave carts at the curb. Any additional bagged household trash placed beside the cart will be collected at no additional charge, as conditions allow. Some areas may be inaccessible due to weather and road conditions. If we are unable to safely access your location, service may be delayed until your next scheduled service day next week.
Thank you in advance for your patience and understanding.
- Commercial & Roll-Off: Select routes will operate on Monday based on safety.
Thank you for your patience as our teams work safely during winter weather.
If you need first-time access to your ePortal, please email [email protected]
🚨 Service Update – Saturday Clean-Up Efforts 🚨
We appreciate your patience as we continue working through this challenging week. Our crews are doing everything possible to catch up, and we want to provide an update:
• Residential Cleanup: We will be running additional routes on Saturday to service any missed customers. If your cart has not yet been collected, please leave it curbside, and we will do our best to service it.
• Commercial Cleanup: All commercial routes will also be running on Saturday as we work to get caught up.
If your residential service is still missed—whether due to road conditions or another factor—please set your cart out on your regular service day next week, including any extra bags outside the cart. We will collect everything at no additional charge.
Thank you for your patience and support. We know this has been a chaotic and difficult week, and we truly appreciate your understanding as we work to get everything back on track.
